Refund policy

Consumers have a right of withdrawal in accordance with the following provisions.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If you ordered multiple goods in one order and they are delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right of withdrawal, you must inform us (Orius IT-Solutions e.U., Huglgasse 11/8, 1150 Vienna, Austria, phone: +43 660 2829330, email: shop@orius.at) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at Withdraw from contract (button “Withdraw from contract” in the footer of every page of our shop). If you use this online function, we will communicate to you an acknowledgement of receipt on a durable medium (e.g. by email) without delay, including information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods either to us (Orius IT-Solutions e.U., Huglgasse 11/8, 1150 Vienna, Austria) or to the return address printed as the sender on your parcel (returns facility of our production partner Printful), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

— To: Orius IT-Solutions e.U., Huglgasse 11/8, 1150 Vienna, Austria, email: shop@orius.at
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:

(*) Delete as appropriate.

How returns work in practice

Please contact us at shop@orius.at before sending anything back and include your order number. This is not a condition for your withdrawal, but it helps us process your refund faster. We will confirm the return address closest to you.

If you send the goods to our production partner, please address the parcel to “gymanimals Returns” and include your order number. For returns from countries outside the EU (e.g. Switzerland), please declare the parcel as “returned goods” for customs to avoid import charges.

Defective or misprinted products

If your product arrives damaged, defective or misprinted, please send us a photo and your order number. We will send you a replacement or a refund free of charge. Your statutory warranty rights remain unaffected.